Wedding Cake Stand Hire – Terms & Conditions

Cake stands are hired entirely at the customer’s own responsibility.

The wedding cake stand must be inspected at the store before it is taken away. Any damage noticed after leaving the store must be reported directly to the local store manager, not to a member of staff, and a reference number should be obtained for the report.

Any damage must be reported within 2 hours of leaving the store. Damage reported more than 2 hours after collection may not be accepted. Where damage to the stand has occurred while it is in the customer’s possession, the customer may be required to pay the full replacement cost of the stand, currently £200.00.

The stand must be returned in its original condition. Minor scratches and minor damage to decorative flowers may be accepted, subject to inspection by the store.

Cake stands are hired on a daily basis and must be returned on the agreed return date. If the stand is not returned on time, a daily hire charge may apply. If the stand is not returned within 14 days of the agreed return date, the hire deposit may be forfeited.

It is the customer’s responsibility to ensure that the stand is suitable for the cake or any other item being placed on it. If the stand collapses, breaks or is damaged while being used by the customer, Cake Inn cannot accept responsibility for any resulting damage where the stand has been incorrectly assembled, overloaded, placed on an unsuitable surface or otherwise used improperly.

By hiring the stand, the customer accepts responsibility for the cake and stand once they have left the Cake Inn store. Cake Inn cannot accept responsibility for damage caused during the customer’s own transportation, handling, assembly or placement of the cake onto the hired stand.

Where Cake Inn delivers the cake, responsibility for the cake passes to the customer once the cake has been delivered, checked where reasonably possible, and our delivery team has left the delivery address. Cake Inn cannot accept responsibility for damage caused after delivery as a result of movement, handling, storage or incorrect setup by the customer or any third party.

Any damage to the cake or hired stand while it is in the customer’s possession will be the customer’s responsibility, except where the damage has been caused by a fault that was already present at the time of collection or delivery.

All Cake Inn stands are checked before hire and are designed to support our cakes, including cakes of up to 4 tiers, when correctly assembled and used on a stable, level surface.

We strongly recommend that customers check that the cake is suitable for the stand and that the stand is positioned on a strong, stable and level surface.

If a claim is made regarding damage to a cake or stand after collection or delivery, Cake Inn may request photographs, video footage, CCTV or other reasonable evidence to help investigate the matter.

This stand is supplied boxed and requires assembly by the customer. When returning the stand, it should be dismantled where required and repacked securely in its original box.

If you require assistance with assembly or the use of the stand, please contact your local Cake Inn store before placing the cake onto the stand.

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